Privacy Policy

Our Privacy Policy is effective from 1 Sep 2018 (Last updated on March 5th 2019).

eBuyNow eCommerce Limited (‘eBuyNow’) ensures global sales and support for the Kodak branded products found on this site. eBuyNow manages the site and its transactions.

The Kodak trademark and trade dress are used under license from Kodak.

Perimetersafe Home Monitoring Limited (‘Perimetersafe’) is a wholly owned subsidiary of eBuyNow and manages the connectivity services to the devices found on this site. eBuyNow and PerimeterSafe take your personal information very seriously and never share it with 3rd parties unless expressly instructed by a court of law.

Questions for eBuyNow regarding the relationship between these parties can be sent to info@ebuynow.com.

For website or product support, please visit the support section.

Perimetersafe Home Monitoring Limited and eBuyNow eCommerce Limited (‘Perimetersafe’, ‘eBuyNow’, ‘we’, ‘our’) respects the privacy needs of our valued customers, users and members. Perimetersafe Cloud is the name of our IOT cloud platform supporting all our IOT connected devices & Software.

This Privacy Policy outlines what specific information is gathered on the Perimetersafe websites and applications, and how that information is used.

Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers and users. General inquiries or notifications related to this policy can be sent to privacy@kodaksmarthome.com and a representative will make contact. You should be certain to include email address, a valid phone number and account information at a minimum to ensure a quicker response.

This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. The Terms of Service are located at https://kodaksmarthome.com/tos/ and all aspects of the Service are governed by these terms. In the event of a disagreement with this Privacy Policy, it is this policy that will be in force.

1 - Information We Collect and Receive

We collect, use and disclose your personal information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.

If you are our customer, your personal information is used to create your personal access to our products & services, and to contact you in the course of using our products & services. Under no circumstances will Perimetersafe make any personal information about an individual user available publicly.

We may collect and receive the following information:

  • Information on Perimetersafe Cloud Account 
    As a customer & user of our services, you may provide information such as an email address, password, user name, name and telephone number to create your account and update your account.
     
  • Information on Payment 
    When you buy a subscription to use our services, buy our products, or for shipping services related to a warranty replacement, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf. We do not store credit card details nor do we share financial details with any 3rd parties.
     
  • Information on Services Usage
    This is information about how you are accessing and using our services, which may include feedback, product and service enquiries, support and administrative communications with us.
     
  • Information on Improving Service Quality
    We may collect more information about you by conducting surveys. We might use the information to improve our products and services, or customize your experience with us. We may combine information we get from you with information about you we get from the third parties.
     
  • Information on Security Protection
    We may use information to protect you, our customers, our websites, our products, our services or our company.
     
  • Information on Mobile Device
    We may collect information about the mobile device you are using the Services on, including what type of mobile device it is, what operating system you are using, device settings, application IDs, unique device identifiers, crash data and application log data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.
     
  • Information on Kodak Smart Home Products
    We may collect information about the Kodak Smart Home products connected to our Service, including information such as device usage, device performance and device identifiers. This information is used to help identify features and issues to improve our current and future products.
     
  • Information on Geo-location
    Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
     
  • Log Data
    When you use our services, our servers may automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited before using the Services, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.
     
  • Video Clips & Snapshots on Perimetersafe Cloud
    When you use our products with our Perimetersafe Cloud services, video clips and snapshots are uploaded to our servers provided motion detection feature is turned on explicitly by you or based on motion detection schedule set forth by you through our Software applications. Video clips and snapshots are kept for a minimum of 1 day to a maximum of 35 days in our servers. Actual duration depends on the subscription plan applied to each specific device but will not exceed the maximum duration of 35 days.
     
  • Location of Storage of Video Clips & Snapshots
    In general, if you setup your account in United States (U.S.), Canada and South America countries, your video clips and snapshots will be stored on our servers in U.S.
    If you setup your account in Europe, Middle East countries and Africa, your video clips and snapshots will be stored on our servers in Europe.
    If you setup your account in Asia, your video clips and snapshots will be stored on our servers in Hong Kong.

 

2 - How we use your information

We use your information to provide and improve our products & services.

1. Customer Data

We may access and use Customer Data as reasonably necessary to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy (https://www.kodaksmarthome.com/datarequestpolicy/) and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer.

2. Other information

We use other kinds of information in providing the Services. Specifically:

  • To understand and improve our services. We carry out research and analyze trends to better understand how users are using the Services and improve them.
     
  • To communicate with you by:
    Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
    Sending emails. We may send you service and administrative emails and messages. We may also contact you to inform you about changes in our services, our service offerings, and important service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about special promotions, new product features, offers for third-party products we think you might be interested to you, or other news about our services and our Company. You can opt-in or opt-out through the profile setting on the mobile application.
    Billing and account management. We use account data to administer accounts and keep track of billing and payments. We may need to contact you for invoicing, account management and similar reasons.
    Abuse and fraud management. We work hard to keep the Services secure and to prevent abuse and fraud.

 

3 - Information Transmission and Storage

All data, including personal and non-personal information, that is entered into Perimetersafe by you, or automatically imported on your instruction, is transferred to Perimetersafe’s servers as a function of transmission across the Internet. By using Perimetersafe, you consent to your information being transferred to our servers as set out in this policy.

Our data centres are located in United States (U.S.), Italy and Hong Kong. As such different Regional and Federal laws may apply to the organizations that operate the data centres. You must be certain that providing Personal Information does not violate any law that is applicable to you or your right to use the Services. If the location of our data centres change in the future, we will update this policy. You should review our policy regularly to keep informed of any updates.

By providing your personal information to Perimetersafe, you consent to Perimetersafe storing your personal information on servers hosted in the U.S., Italy or Hong Kong, depending on where you reside and first setup the account. While your personal information will be stored on servers, it will remain within Perimetersafe’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to Perimetersafe, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information.

 

4 - Disclosure

Perimetersafe will not use or disclose your personal information without your consent, except:

  • where required or authorised by law;
  • to implement the terms of any agreement we have with you;
  • to assist the lawful investigation of a law enforcement authority;
  • to protect the rights, property or personal safety of another Perimetersafe customer, any member of the public or Perimetersafe;
  • the assets and operations of the business are transferred to another party as a going concern; or
  • as otherwise described in this Privacy Policy.

We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in the United States of America, Canada, Hong Kong and other countries.

 

5 - Cookies and Website Usage Information

We use your IP address to help diagnose problems with our infrastructure, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Perimetersafe does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.

In providing our service, Perimetersafe utilises "cookies". “Cookies” are pieces of information that may be placed on your computer by a Web site for the purpose of remembering status information and enhancing your communication and interaction with that Web site. We may use cookies to customize your visit to our Web sites and for other purposes to make your visit more convenient or to enable us to enhance our service.

In addition to our cookies, we may also use (and our third party advertisers may use) clear gifs, Web beacons, and third party cookies to improve the performance of our Web sites, provide certain features such as advertising, or to anonymously track usage of our Web sites and track the online activity of users.

Our website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.

 

6 - Security Technology

Perimetersafe will maintain safeguards to protect the security of Perimetersafe servers and your personal information.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to Perimetersafe within a secure environment.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

 

7 - Changes to this policy

Perimetersafe reserves the right to change this policy at any time, and any amended policy is effective upon posting to this website. Perimetersafe will make every effort to communicate any significant changes to you via email or notification via the service. Your continued use of the service will be deemed acceptance of any amended policy.

 

8 - Implied Consent

By using the Service, you consent to the collection and use of information by Customers as specified in this policy. Should you in some way be aware of a reason why the Privacy Policy must not be applied to you OR should you know you are barred from legally using this Service you are required to stop using the Service immediately and cancel your subscription, if any.

What does the Powered by eBuyNow badge mean?

eBuyNow is an official brand licensee of Kodak Eastman Company and ensures global sales and support for the products found on this site, manages the site, the server, and its transactions on behalf of the manufacturer.

Links to this site’s privacy policy and terms of use can be found below. Questions for eBuyNow regarding the relationship between these parties can be sent to info@ebuynow.com.

For website or product support, please visit the help section.